My experience purchasing a used 2023 GMC Yukon Denali from Albrecht Buick GMC was defined by poor communication after the sale and, ultimately, a very disappointing response from management. I signed the agreement and made my down payment Tuesday evening and was told the vehicle should be ready by midday Wednesday. It wasn't. After repeatedly having to initiate contact myself, my wife and I eventually drove back to the dealership Thursday evening simply to find out what was happening. When we arrived, our salesperson, Nick, asked, "Did someone call you about your car being ready?" Nobody had. That was exactly why we were there. To his credit, John stepped in, acknowledged the communication failure, apologized, explained the service delay, and tried to make things right. He was professional throughout my interaction with him, and the Yukon was finally ready Friday morning. The problems continued after delivery. At pickup, I specifically asked Nick for the second key. He initially directed me to Finance. Finance didn't have it. Nick then told me he would find it and let me know. For nearly two weeks afterward, I repeatedly had to contact Nick regarding the registration, inspection, and missing key. His emails repeatedly indicated that the dealership was looking for the second key. Eventually, when I asked what would happen if they couldn't find it, Nick told me replacement was "above my pay grade" and directed me to management. I emailed Sales Manager Tyler on August 10 asking to discuss the situation. I received no response. When I subsequently reached management by phone, I was told that unless someone had explicitly promised me two keys, the dealership provides only whatever keys it has with a used vehicle and would not replace the missing key. I was also told that I had chosen to leave the dealership without it. That position was never disclosed to me before or during the sale. More importantly, it was not disclosed when I specifically asked for the second key at pickup, nor during the subsequent emails in which I was repeatedly told they were trying to locate it. If the dealership's policy is that a used vehicle may only include one key, that's something a customer can evaluate before purchasing. What I find unacceptable is allowing a customer to leave believing an outstanding second key is being located, continuing to tell him you're searching for it, and then ultimately relying on "you don't have a promise in writing" as the reason you won't replace it. The second key is replaceable. Trust in the dealership isn't. The larger issue was the pattern throughout the transaction: missed expectations, almost no proactive communication, repeatedly having to chase outstanding items myself, an unanswered escalation to a sales manager, and finally management taking the position that because I couldn't produce a written promise for a second key, they didn't owe me one. Based on my experience, I would not purchase another vehicle from this dealership.

Great place friendly people!

Got vehicle done in timely fashion.

great service. Very happy. Did warranty work and went above and beyond

Great group of folks working there. Was in and out inside of the timeframe given to me as well.

Worked with me through some difficulties and helped me get into a new truck out of state.

Crew did a great job diagnosing an electrical problem and fixing. Additionally, found a few minor things that I knew of but didn't mention. Really great experience, would definitely go back!

Writer Jim Islami was very dedicated to our needs. His vast experience really shows.

I had an outstanding experience purchasing my new GMC Terrain Denali from Albrecht Buick GMC of Wakefield. From start to finish, the entire process was straightforward, professional, and completely stress-free. Lukas was an excellent salesperson—knowledgeable, patient, and never pushy. He took the time to answer all of my questions, kept me informed throughout the process, and made sure I found exactly the vehicle I was looking for. Tyler, the sales manager, was also fantastic to work with. He was transparent, fair, and made the entire deal come together smoothly. I really appreciated the honest communication and the effort the team put into making sure I left happy with my purchase. If you’re looking for a dealership that values customer service and treats you with respect, I highly recommend Albrecht Buick GMC of Wakefield. Thank you to Lukas, Tyler, and the entire team for making my new car purchase such a great experience!

Great service and great people!

Great help salesman Nick went above and beyond to help us and was genuine with helping us make the most practical and financially fit decision!!

It was excellent start to finish. They had the best selection of vehicles. Nick and the manager were so helpful, not pushy and had great communication throughout the whole process. I would highly recommend.

Just bought a certified pre-owned GMC Sierra and couldn't be happier with the truck and the whole purchase experience. Lucas my salesperson was super helpful and made the process very easy. The sales manager Tyler gave me a great price for my trade and the finance department was super. I would recommend this dealership to anyone i know. They also had a great selection to choose from. 5 Stars !!!

On time not a pain in the a like this AI information request

I can't say enough about the service excellent! I appreciate the LYFT,to and from dealership Jim and Jason are very professional and helpful.